General Terms & Conditions
Data of the Service Provider
Owned & operated by: Bohem Art Hotel Kft.
Seat: H-1056 Budapest, Hungary, Molnár street 35.
Company registration number: 01-09-947831
Tax no.: HU22987938
General rules
The General Terms and Conditions is a regulation, which manages the rights of the Service provider (Bohem Art Hotel) and the Guest.
By using the services provided by Bohem Art Hotel, the Guest automatically accepts the General Terms and Conditions.
Unique circumstances that may occur are not part of the General Terms and Conditions, but it does not preclude the creation of a unique contract or agreement with other service providers.
Contracting parties
The services provided by the Service provider are used by the Guest.
If a service is placed by the Guest and submitted by a third-party Agent with the Service provider, the Terms and Conditions are regulated by the contract between the Service Provider and the Agent. In this case the Service provider is not responsible to investigate whether the Agent represents the Guest correctly or not.
Conditions of using the accommodation
Any reservation, modification or agreement discussed verbally is not considered official, until the Service provider confirms it in written form. The contract can only be considered valid, if it is in written form confirmed by the Service provider. The agreement to use the services by the Service provider is valid only for a specified time period.
Cancellation terms and conditions
Cancellation terms and conditions may vary.
Cancellation terms and conditions depend on what has been specified by the Guest on the reservation. The related cancellation terms and conditions are indicated on the booking confirmation. If the reservation was made through a third-party Agent, the payment and cancellation terms and conditions on the Agents site apply.
The Service provider reserves the right to deviate from the cancellation terms in favor of the Guests.
In case of group bookings, the Service provider may establish other terms and conditions from those mentioned above.
Rates and Payment
The rates for each period and each room type can be found on the hotel’s official website (bohemarthotel.hu) and on third-party online agent’s sites, where the rooms can also be reserved. The Service provider has the right to modify the rates anytime. The Service provider is able to change the rate until the reservation is confirmed.
After the Guest has made the booking and the Service Provider confirmed the reservation, the price can no longer be changed. Special offers and discounts can be found on the official website (bohemarthotel.hu).
We set the rates in Euros. The payment is processed and the invoice is issued in the local currency (HUF). The charged amount is calculated based on the official exchange rate at the Hungarian National Bank between EUR and HUF on the day of the arrival.
VAT is included in our rates. The city tax is payable at the hotel when it was not prepaid during the reservation. The booking confirmation indicates if the city tax is payable on the spot.
The amount of the tax is regulated by the current law in Hungary.
We accept debit / credit card payment (Mastercard, Visa, Maestro) or cash payment (euros or Hungarian forints)
In case of payment at hotel conditions, the price of the reservation must be either paid upon the check-in, or the guest credit card must be authorized which cover the room costs and the possible extras.
Group booking
When booking more than 3 rooms, different policies may apply. A security deposit of 50 EUR / room may be necessary at Check-in, at the discretion of the service provider. When no damage is done, the Service provider returns this amount to the Guests after Check-out.
Document reader / Guest datas
According to the current law in Hungary, every person (the Guest) who wishes to use the accommodation provided by the Service provider is obligated to hand over a valid photo ID (national identity card, passport) during Check-in. The ID cards will be scanned by a digital document reader. If the Guest refuses to do so, the Service provider is legally allowed to refuse to provide them accommodation. In this case the Service provider is entitled to charge the full amount of the stay.
The following datas will be scanned and transmitted automatically to the authorities:
- Guest name
- Date of birth
- Address
- Gender
- Nationality
Terms and Conditions of the use of the room
The Guest is able to check-in and occupy their room on the day of arrival after 2PM local time (CET), and is obligated to check-out until 11AM on the day of the departure.
The Service provider may allow the Guest to check-in early or check-out later than the standard time. The rate of this (if applicable) must be discussed in advance.
Smoking is forbidden. In case of smoking in the room, a cleaning fee of EUR 300.- will be charged on the guest hotel account. The room is equipped with high sensitivity smoke detectors. Using any candles, lighter, matches and other flammable devices is strictly forbidden.
We provide the following complimentary amenities in the room: kettle, tea, coffee and 2 bottles of water on each day.
The minibar service is payable, according to the minibar price list.
Environment protection
- Please use electricity and water service only in reasonable quantities
- Please put your towels on the bathroom floor if you would like to be them replaced.
- Thank you for leaving the empty plastic bottles in the room intact and in one piece, without squeezing them, we recycle the bottles.
- The air conditioner / heater service is stopped when the windows are open.
The hotel building operates in summer (air conditioning only mode is on) or in winter mode (heating only mode is on), according the seasons and the weather.
Stay extension / earlier check-out
If the Guest would like to use their room for an extended time, the prior consent of the Service provider is required.
In the event of the Guest not leaving their room until 11AM on the departure day or until the agreed late check-out time, the Service provider is entitled to charge an additional amount.
If the Guest decides to leave the hotel before the end of the previously defined period, the Service provider is entitled to charge the Guest the full rate of the stay, and is able to resell the room. Any modification to the original contract requires a written agreement confirmed by both parties.
Adults / Child policy, extra beds
The rooms can be used by the number of adults and children stated on the confirmation.
Extra beds are not available in hotel rooms.
In the event of booking with breakfast included option, breakfast is available free of charge for children under 6 years old. Children over 6 years pay the full price of the breakfast.
Children can sleep in the adults’ bed up to 6 years free of charge.
Babycot is available free of charge in case of previous reservation.
Pets
Pets are allowed in the Hotel; an extra charge of EUR 15 / night / pet must be paid at the reception at check-in.
Pets are not permitted in the breakfast area.
If there should happen to be any damage done by the pet, the Guest will be held fully accountable. The Guest must report and must compensate for the damage done. In the event of the Guest not reporting the damage the Service provider is entitled to charge the card of the Guest.
Valuables
The Service provider shall be liable for valuables, securities, and cash only if the service provider has expressly taken possession of the things for safekeeping or the damages have occurred due to a cause for which the service provider is liable in accordance with the general rules and regulations. In such cases, the burden of proof lies with the Guest.
The hotel does not take any responsibility for items left in the room or in the hotel room safe.
Lost and Found
The Service provider keeps the found objects for 6 months. In case the Guest notices they have left something in the room after their departure, they can notify the Service provider. If the Guest needs the item, after contacting the Service provider, it can be sent back by delivery service, at the Guests expense.
Termination of the contract
The Service provider has all rights to terminate the reservation contract (prohibits the guest from staying any longer) if
-the Guest does not use the facility or the room as intended,
-the Guest has a contagious disease,
-the Guest behaves in a rude manner, threatening or insulting towards the employees or other Guests,
-the Guest is under the influence of alcohol or other substances.
If the contract cannot be fulfilled due to Vis Major, the Service provider may terminate the agreement.
The rights of the Guest
During the stay the Guest has the right to make a complaint, about the services provided by the Service provider. The Service provider handles the complaints reported during the Guests stay.
The Guests right to make a complaint ceases after their departure date.
The Guest can make a complaint at the following places:
Address: H-1056, Hungary, Budapest, Molnár street 35.
E-mail: bohem@bohemarthotel.hu
Phone number: +361 327 9020
The obligations of the Guest
The Guest is responsible to pay for the services latest until the deadline stated in the contract.
Guests may not disturb the stay of other guests. Guests are required to stop their disturbing activities upon request from hotel staff.
The Guest is responsible for all damages done by the Guest or any person they bring to the Hotel. The Guest has to report the damage to the Service provider as soon as they are aware of it.
If the Guest violates the rules, they are obligated to pay a fine according to the damage done. The amount is determined by the Service provider.
Smoking is forbidden inside the hotel.
Due to legal obligation smoking is prohibited within 5 meters of the entrance.
The obligations of the Service provider
The Service provider is obligated to fulfill the services ordered by the Guest according to the current regulations.
The Service provider is obligated to look into the complaints reported by the Guest.
If the Service provider is not able to fulfill their part of the contract and cannot provide accommodation for the Guest, the Service provider must arrange the Guests accommodation for the time period discussed in the contract at another place. If the Service provider carries out this obligation and the Guest has accepted this offer, the Guest cannot claim for compensation later.
Compensation liability of the Service provider
The Service Provider shall be responsible for any damages incurred by the Guest within the establishment, provided they were caused by the Service Provider or their employees.
The Service Provider shall not be held liable for damages arising from unavoidable circumstances beyond the control of their employees or Guests, or for damages caused by the Guest themselves.
The Service Provider reserves the right to designate areas within the hotel that are off-limits to Guests and shall not be liable for any injuries or damages occurring in such restricted areas.
Guests are required to report any damages they suffer to the hotel and provide all necessary information to facilitate the resolution of the claim, which may also be included in police reports or procedures if applicable.
The Service Provider shall only be held responsible for valuables, securities, and cash if they have explicitly accepted these items for safekeeping, or if the damage resulted from causes for which the Service Provider is liable under general laws and regulations. In such instances, the Guest bears the burden of proof.
The amount of compensation shall not exceed fifty times the contractual daily room rate unless the actual damage is less than this amount.
Death or disease of the Guest
If the Guest falls ill, and is not able to care for themselves, the Service provider is responsible to offer medical help.
If the Guest falls ill or dies, the Service provider can claim cost compensation from the ill / deceased persons heir or relative, in regards to the potential medical costs and the services used prior the death, as well as any damage done to the furnishing of the hotel.
Security system
The Guests acknowledges that there is an electronic monitoring (camera) system in use at the hotel in public areas. The recordings will be deleted according to legal regulations.
Confidentiality
The Service provider must act according to the current law of personal data.
Data management
It is the Guests responsibility to provide authentic personal data.
The Service provider works together with the server operator and they both ensure the security of personal data.
The personal data provided by the Guest is only accessible by the workers who manage data. The Service provider does not hand over personal data to third parties. The Service provider gives personal data only in cases where the Guest orders a service through the hotel (for example: transfer service, touristic programs) and the prior consent of the Guest is given.
The Guest acknowledges that the Service provider is legally obligated to keep and provide personal data to authorities, based on current law and legal conditions (5 years).
When filling out the Guest satisfaction survey the Service provider may process the data.
The Guest has the right to request a copy of the personal data the Service provider holds about them.
Any request regarding the erasure of personal data should be sent in written form via e-mail or post.
Website
The Service provider uses the personal data of the Guest confidentially and only uses them for own research purposes and for statistical data.
By using the website and providing personal data through booking and browsing the Guest confirms that they agree to the Terms and Conditions on their own behalf and on the behalf of the others they are representing.
When visiting the Service providers website, a cookie is saved on the Guests hard drive. This allows the system to recognize the Guest when they visit the website and makes it easier for them to search on the website and helps personalize their online experience.
Security
The Guest is committed to keep the Guests personal data secure, and have made appropriate technical and organizational measures to prevent unauthorized or unlawful processing of personal data and accidental loss or damage to the Guests personal data. The Service provider has implemented security policies, rules and technical measures such as: usage of Secured Socket Layer (“SSL”) software, firewall technology, etc.
We kindly advise you not to include sensitive personal data in any e-mails you may send to us including credit card information. The Service provider does not broker or pass personal data/ information. However, may disclose personal information to meet legal obligations, regulations or valid governmental request.
By confirming the reservation, the Guest accepts to have read and understood all of the above discussed parts of the Terms and Conditions and approves of it.
The General Terms and Conditions may be modified in the future.
The General Terms and Conditions is valid from 01.01.2024 until alteration or withdrawal.